Retail IT Services and Solutions

Retail is all about meeting the customer expectations and leveraging their experience with a brand. Czario helps redefine the shopper experience with digital solutions that are rewarding.

We design and deliver a fresh digital perspective that helps retailers in exceeding expectations, earning customer loyalty and rewiring the supply chain.

With AI, IoT, and machine learning, we add the element of predictability and real-time analytics to your solutions. Our RPA-based solutions enhance the quality of customer interactions with your business while exploring the full potential of online retailing or E-tailing to the fullest.

We help you come up with unique digital offerings that entice and encourage customer investment in your products and services with our consulting services.

We let you understand the following:

  •   How to work differently and cost-efficiently?
  •   How to equip your workforce with the right tools and make them purposeful?
  •   How can data and analytics be used to drive value?
  •   How to use customer data correctly and empower the brand to learn what truly matters to them?
  •   How technology and partnerships can be utilized to the best of their capacities?
  • Digital channels are instrumental in helping retail businesses generate strong revenue growth from high percentage of sales. Czario helps traditional retailers adopt digital strategies and experiences to exercise dynamic growth in the digital economy. ‘Personalized’ shopping experiences can be explored to the fullest with the help of our digital retail solutions team.

    The Segments we serve

    1. Departmental Stores

    Maximize customer satisfaction by improving service quality, leveraging personalized experiences and profits and meet changing demands amid increased competition and complex supply chains.

    From loyalty and CRM to workforce management solutions, we help you tap on the best channels to deliver exceptional customer experiences. In addition to basic POS and WFMS services, we can implement next-generation customer touchpoints like personal shopping assistants, e-kiosks and digital signage.

    Capabilities

    Omnichannel

    Czario’s digital retail experts help businesses find the right path to Omnichannel adoption for their brand, by counting in their customers, competitors and physical and digital assets.

    Our consulting and expertise spans over,

  •   Omnichannel strategy & roadmap
  •   Cross-channel integration
  •   Redefining E-commerce platforms
  •   International commerce
  •   Digital commerce optimization
  •   Mobility
  •   Digital marketing
  •   Agile delivery
  •   Loyalty & CRM
  •   Merchandising
  • We add value to your merchandizing value chain, including retail information management, merchandise financial planning, category management, product segmentation, customer profiling, assortment and space planning, pricing and promotion planning.

    Stores

    Czario helps retailers rethink the store experience to create more engaging and rewarding shopper experiences. We offer a wide variety of solutions for online and physical stores including:

  •   Point of service
  •   In-store productivity
  •   Gamification
  •   In-store service management
  •   Shrink management
  •   Resource management
  •   Product display
  •   Stock predictability
  • Supply Chain

    We help clients solve complex supply chain issues, delivering value and obtaining savings along their transformation journey. We help you engineer and design an integrated supply chain that can create a retail experience without boundaries, and help your organization stay relevant to shoppers.

    Our supply chain consulting and services span:

  •   Supply Chain Planning
  •   Supply Chain Execution
  •   Supply Chain Visibility
  •   Retail Enterprise Services
  • We partner with Oracle Retail, SAP, and IBM to enable our global delivery and implement the best practices that help you get the highest quality solution delivered in the most cost‑effective manner.

    2. Discount Stores

    Czario helps optimize merchandising, increase supply chain efficiency and generate product mix forecasts for better customer retention and cost savings.

    Discount stores often have tight cost constraints which is why the inclusion of retail technology is necessary to revive business opportunities based on market trends.

    We custom fit the capabilities mentioned above to the needs of discount stores.

    3. Grocer Solutions

    The razor-slim margins of supermarkets and grocers keep them on the competitive edge. Since volume influences everything, distribution and warehouse management optimization is critical to success. Real-time inventory management, visibility, and stock replenishment are key areas that need timely attention.

    Cloud-based and mobile-based solutions, and analytics and social media channels help keep customers loyal. Czario provides the best scalable business model(s) for retailers that are flexible and guaranteed when it comes to customer experiences and building the customer base.

    4. Specialty Retailers

    For concept stores and E-retailers with special requirements, we engineer new IT solutions that can outsmart mass-market retailers.

    In niche marketing, nimble stores and discount plans help in keeping up with retail competition. Smarter operations on a more globalized level is possible with the solutions that we offer.

    Our consulting and expertise spans:

  •   Omnichannel strategy & roadmap
  •   Cross-channel integration
  •   Redefining E-commerce platform
  •   International commerce
  •   Digital commerce optimization
  •   Mobile
  •   Digital marketing
  •   Agile delivery
  •   Loyalty & CRM
  • Czario helps convert retailing pain points to business opportunities with adaptive solutions.

    Making Spaces Adaptive to Business and Customer Needs

    Personalized and connected shopping environments keep customers engaged and enthusiastic. By creating ambient, context-sensitive, and predictive digital solutions, we create environments that invite, engage, and retain.

    By leveraging the Internet of Things, machine learning and artificial intelligence, we enable you to understand, track and react to the customer’s path of engagement within the physical environment, resulting in meaningful shopping experiences that increase brand loyalty, conversion and order value. By investing in human-centric designsthat are backed by process automation, data-driven platforms, advanced analytics and technology integration, you get a definitive and long-term solution to your retailing challenges.

    Our Focus

    Data Analytics and Visualization

    Understanding who the most profitable customers are or which are the most lucrative plan/promotional activities and investing accordingly.

    Customer Engagement

    We connect unique experiences to customer needs with focus on your brand. We help you empower your workforce with digital tools to understand the customers they’re serving.

    Modernize Technologies

    We give your existing solutions and IT landscape a makeover with the best in technology. Czario gives you value-adding digital capabilitiesand applied intelligence, allowing technology to transform your business.

    Czario’s Retail Portfolio

    We cater to the entire retail ecosystem, supporting client businesses across physical and digital.

    Customer Experience

    As consumers expect a truly omnichannel experience, we respond to this by helping brands with consistent and personalized service platforms at different stages of retailing.

    Our CXM solutions reflect the industry’s current landscape and support integrated experiences across consumer touch points like web, POS, mobile, click & collect and social.

    CRM and marketing automation is handled by developing personalized and strong relationships with complete, actionable customer data at hand.

    Loyalty programs include implementing customer retention strategies through СRM-powered management of loyalty schemes across in-store, web and mobile channels.

    In-store experience merges next-gen technologies with your physical outlets and digital platforms, including integration of POS terminals and mobile devices.

    Ecommerce

    We deliver scalable solutions that meet consumers’ requirements, facilitate their engagement, secure shopping experience and supply operational analytics software for marketing and sales.

    E-stores include the building of virtual storefronts with slick online catalogs for a large number of SKUs and single-click purchases.

    Online shopping cart enables secure transaction processing with a broad selection of payment gateways.

    Integration provides connectivity to your ecommerce module with the entire line-up of enterprise systems (ERP, CRM, back office and more).

    mCommerce offers mobile shopping for consumers across a variety of devices and locational preferences.

    Supply chain management

    We enable real-time visibility into every stage of the supply chain, from manufacturing to checkout.

    Supply chain management module involves automating the buying and selling processes that cover inventory management, store operations and financials.

    Private label product management supports the management of relationships with manufacturers and monitoring products throughout their lifecycles.

    Trade promotion management module helps gain complete control of planning, execution and analysis of trade promotions at every outlet.

    E-collaboration makes remote collaboration possible between buyers, vendors and private label manufacturers.

    Enterprise mobile apps empower your staff with role-specific mobile solutions for a real-time access to work-critical functionality.

    Data Analysis and Business Intelligence

    We help you make informed decisions based on rich analytics and key data procured from your IT ecosystem and customer touchpoints.

    Data warehousing and master data management puts together a single version of truth by cleansing and integrating your data from multiple distributed sources.

    OLAP cubes handle careful combinations of relevant metrics on customer behavior, inventory, operations, finance and more from the standpoints you require.

    The reporting module provides users with interactive reporting dashboards that can be tailored to their particular role.

    Predictive analytics help tap into customer trends and demand forecasts with meaningful data that is business-generating

    Information Security

    We help you maintain compliant card processing and enable advanced fraud management.

    Security Information and Event Management (SIEM) offers real-time monitoring of internal and external security events for effective threat prevention.

    Identity and access management helps secure and control role-based access to your data assets.

    Penetration testing is key to identifying and investigating your system vulnerabilities by means of preventive hack attacks.

    Our Capabilities& Competencies

    Our technological competencies cover the full cycle of retail software development services:

  •   Platform-based implementation (Magento, Dynamics 365, SharePoint, Salesforce, Episerver, ServiceNow, etc.)
  •   Custom development
  •   Redesign of enterprise systems
  •   Maintenance
  •   Support
  • We engage business analysts, software consultants and engineers, graphic designers and quality assurance professionals to derive customized Retail IT solutions for different types of businesses.

    Our strategic relations with the technology leaders open avenues of opportunity for us and help us simplify implementations for our customers.

    Retail Reporting and Advanced Analytics

    With Czario’s retail solutions for reporting and advanced analytics, an average purchase value increase, vendor selection optimization and placing business to omni-channel rails is simplified.

    To banish uncertainties, we include the following features into our solutions:

  •   Demand forecasting for specific products and brands
  •   Consumer basket analysis
  •   Customer segmentation
  •   Category management and product assortment selection
  •   Promotion modelling
  •   Store clustering and price zone definition
  •   Competition analysis
  • Profound Retail Analytics

    Czario offers comprehensive modelling and advanced data analysis to help retailers find fast and accurate answers to their business questions.

  •   Complex predictive models for products, prices, regions, stores, etc.
  •   Statistical models to manage risks
  •   Machine learning algorithms and methods for improved merchandising
  •   Video / behavior pattern recognition to reveal shoplifters
  •   Decision support methods for optimum assortment and shop development strategy
  • Advanced Reporting for Retail

    We build insightful and succinct reports (using Microsoft Power BI, Tableau, MicroStrategy, QlikView, Kyubit BI, Sisense, Oracle BI, Microsoft PowerPivot, Microsoft PowerView and other technologies) to help you understand the current position of your retail business and provide information for further improvements. These include:

  •   Performance reports by channel, division, region, store, department, product category or brand.
  •   Comparison reports on brands and SKUs
  •   Optimization reports on sales and item movement data. Help understand demand, optimize staffing levels, and improve inventory turn, etc.
  • BI Infrastructure Implementation

    We offer high-grade infrastructure services from hardware consulting and obtaining software licenses to data warehouse creation.

  •   Data warehouse development
  •   Data integration from distributed data sources
  •   ETL and data cleansing
  •   Developing OLAP and ROLAP systems
  •   Very large database
  •   Data replication between store and headquarter
  •   Implementation of data security solutions
  • Retail CRM Software

    Czario has been the leading software and consulting provider for digital retailing. We have been successful by creating retail CRM software that is more than a collection of disparate customer profiles.

    For the last decade, our customers have been witnesses to how we have empowered historic retail brands, premium car dealers, multinational FMCG companies and disruptive digital brands that all acknowledge the growing power of consumers.

    We leverage the power of customized Salesforce and Microsoft Dynamics 365/CRM for retail to pull together a holistic, easily manageable portfolio of your customer relationships across multiple retail channels.

    Omni-channel customer engagement

    Get your retail CRM system integrated with your ecommerce platform, website, store software, social media and mobile applications to recognize and reward your customers personally based on their purchase history.

    Loyalty program bundle

    We help integrate your CRM with your customers’ loyalty program plans to make use of rich

    Marketing automation

    Leverage your sales potential with effective contact management, referral programs, highly targeted content and personalized email marketing for each of your customers, automatically.

    Help desk integration

    Make your customer support services more connected at different channels and levels (live chat, email, call center) with instantly retrieved, comprehensive customer details like purchase history or loyalty program membership that can be updated in real time.

    Integration with enterprise systems

    Connect your retail CRM with the shopping cart, ERP, order fulfillment and other functional systems that have a direct relation to the quality of your customer service.

    Actionable analytics and reporting

    Make informed decisions using data-rich analytic dashboards that will guide you through your customers’ behavior and responses to your trade promotions per customer segments. Reporting options also include marketing campaigns performance, sales dynamics and opportunities.

    Retail Marketing Software

    Trade promotion management software

    Trade promotion management (TMP) applications enable you to achieve growth for your brand by:

  •   Planning promotional campaigns and forecasting sales volume
  •   Controlling how the commitments to retailers are executed
  •   Reviewing the campaign results including the amount of shipped goods and promotion costs
  •   Analyzing sales based on the data from the consumer research company and retailers
  • Actionable analytics and reporting

    Make informed decisions using data-rich analytic dashboards that will guide you through your customers’ behavior and responses to your trade promotions per customer segments. Reporting options also include marketing campaigns performance, sales dynamics and opportunities.

    Social marketing solutions

    We develop marketing software to help you turn social media data into a customer acquisition tool:

  •   Social marketing applications
  •   Social analytics to track user activity and prepare analytical reports
  •   Campaign applications integrated with social networks
  • Loyalty program management

    Ensure more loyal relationships with your clients by tracking and analyzing what makes them satisfied:

  •   Customer account management helps boost prospect interest through personalized offers and track the purchase history, promotion response and more
  •   Mobile loyalty applications aid in personalizing promotions and providing relevant product information, both in store and at home
  •   Analytics and reporting consider promotions impact and loyalty program ROI, track trends in customer behavior and forecast sales
  • Marketing data analysis

    Make smarter marketing decisions with,

  •   Consumer survey analysis benefits in collecting and processing survey data to uncover the real drivers of consumer behavior
  •   Marketing campaign analysis streamlines tracking key campaign metrics and monitoring overall performance
  •   Sales analysis helps in processing and unifying data to estimate growth potential as well as optimize sales and marketing activities
  • Our services cover end-to-end marketing data analysis process

  •   Date warehouse (DWH) implementation
  •   Online analytical processing (OLAP) cubes, reporting and visualization
  •   Predictive analytics
  •   Real-time bidding for online marketplaces
  • Real-time bidding in online advertisement

  •   Leverage cost-efficient and optimized ad campaigns with the help of RTB systems or its key components:
  •   Demand-side platforms (DSPs)
  •   Supply-side platforms (SSPs)
  •   Data management platforms (DMPs)
  •   Analytics
  • Bespoke Retail Software

    Custom Retail Software

    We develop software to offer unique retail solutions which are tailored to your individual needs. We deal with all types of retail software, including:

  •   ERP systems (including integration with the 3rd party software)
  •   POS applications (item list, sales processing and integration with POS devices)
  •   Back office software (item editor, inventory management, software integration)
  • Ecommerce Solutions

    The features of our feature-packed ecommerce solution that includes sophisticated technology to accelerate omnichannel retailing include:

  •   Search Engine Visibility
  •   Customer Engagement
  •   Multiple Payment Options
  •   Advanced Analytics
  •   Product Delivery
  •   Product Profiling
  • Data Analysis

    Data warrants productivity in online retail. Czario offers smart multi-level data analysis that assists retailers in:

  •   Optimizing categories/SKU sales planning
  •   Unlocking additional sales growth opportunities
  •   Planning sales and marketing activities
  •   Vendor management
  •   Maximizing operational efficiency
  • Trade Promotion Management

    With proficient retailing experts on board, we implement trade promotion solutions that offer maximum footfall and higher lead generation. Our elaborate systems take responsibility for the whole trade promotion cycle that ranges from planning through execution control and complex analysis to devising a more efficient strategy with the newly gathered data in mind.

    Private Label Product Management

    Be sure the outsourced production of your private labels align with all the market requirements. Our specialists create PLMs that are capable of:

  •   Complete lifecycle monitoring
  •   Product quality control
  •   Supplier relationship management
  •   Advanced product analysis and reporting
  • Loyalty Program Management

    We design sophisticated and intricate loyalty program management systems to help your business gain devoted customers due to:

  •   Customer Account Management – Equips your existing system to track purchases and channels
  •   Analytics and Reporting – Helps identify tendencies and creates forecasts
  •   Flexible Rewards Systems – Helps tailor campaigns and special prices to individual needs
  •   Mobile Loyalty – Offers an application that deliver offers directly to your customers
  • HOW WE BRING VALUE WITH ECOMMERCE CONSULTING WITH AGILE AND RESULT-ORIENTED APPROACH

    Our ecommerce consulting services go beyond digital user experience on your retail website and help you manage tasks efficiently. Our consulting services handle everything from awareness, lead generation, to loyalty.

    Benefits

    Customer acquisition

  •   Adoption of contextual commerce to sell to your customers based on their convenience
  •   Organic traffic comes both from commercial and informational search queries
  •   Your audience converts at each touchpoint.
  •   Encouragement for impulse buys.
  •   Higher ROI on sales and marketing channels.
  •   Usability testing as a separate service
  • Digital customer journey

  •   Appealing UI design helps build instant customer trust and strong brand identity.
  •   Hurdles during digital journeys are overcome by the reduced impulse abandonment rate.
  •   Checkout conversions are increased.
  •   Customers can purchase on–the-go.
  •   A good share of your revenue comes from effective upsells and cross-sells.
  •   Engagement marketing brings your customer relationships beyond a purchase transaction.
  •   Your multi-channel customer support service allows for quick case resolution 24/7.
  • Customer order fulfillment

  •   Cutomation of supply, distribution, inventory and order management workflows lead to curtailed operating costs.
  •   Your customers experience no delays in order delivery.
  •   With real-time inventory visibility, you timely detect stale stock and prevent understock.
  •   From your analytics tools, you get precise demand forecasts.
  •   Offers full visibility into the cross-channel purchasing history of your customers that helps generate personalized marketing campaigns.
  • Customer retention

  •   You can track customer interaction/purchase behavior, elicit behavioral patterns and tailor your communication strategy to different customer segments.
  •   Your after-sale customer engagement is effective.
  •   Personalized product recommendations in emails increase CTR and website conversions.
  •   Historical data can be out to good use to assess potential outcomes of marketing campaigns.
  •   Higher ROI on email marketing campaigns is obtained
  •   You can capture and respond to customer feedback coming from a variety of channels (product reviews on a website, emails, social media, phone) in real time.
  • To discover new avenues in E-Retailing and get a free product walkthrough, Get in touch with our experts today.