Application Maintenance and Support

No matter how complicated or diverse your existing applications may be, we help you maintain and improve their performance. We are reliable and professional partners that help you seamlessly shift from one maintenance and support provider to Czario. We offer round-the-clock assistance in over 10 languages.

Our Multi-tier support can be flexibly adjusted to the client’s specific needs.

  Level 1 support

Involves a user support team that receives queries in convenient ways either by phone/video calls, chat, and social networks, via email, using specific web forms, ticketing or a tracking system. The Service desk team registers and prioritizes the queries, collects the comprehensive description of the problems you face, and either directly solves simple, pre-documented issues or escalates them to a higher level of support. Support Engineers take responsibility for resolving the incident and provide status according to agreed SLA till its closure.

  Level 2 support

Involves a trained technical support team that deals with system troubleshooting, monitors the key performance indicators (KPI) of the system and takes care of the basic configuration issues, software installations, and routine checks underthe maintenance activity.

  Level 3 support

Involves a team of engineers with a deep understanding of the technologies and platforms used in your application. With access the application’s server side, the team fixes more complex issues, previously unregistered or requiring code reviews or substantial changes in the system. The engineers can also carry out complex configurations, database administration and server/network repairs.

With professional application support from Czario, your company will:

  Free in-house IT resources to focus on core competencies.

  Improve service response, and turnaround time.

  Achieve smoother introduction to new product releases and upgrades for end users.

  Price Models of Application Maintenance and Support

Time and Material (T&M)

You receive the end-of-the-month invoice based on the work done for the ongoing support of the existing application.

Bucket Pricing

You pay in advance at a reduced hourly rate for a bunch of hours during which our specialists will deliver continuous support of the existing application(s).

24/7 Help Desk (Support Center)

A dedicated team of our technical support specialists solves the emerging problems of the application round the clock for a monthly flat rate.

Need the best-in-class application maintenance and support for your enterprise at affordable costs? Call us today for a free service walkthrough.