Digital Workplace Services

We scale enterprise mobility services to meet user needs for a highly integrated and connected workplace that thrives on physical and virtual access and communication.

How DWS can help your organization

Whether it is a virtual meeting or seamless information exchange, Czario has the right selection of services for your digital workplace to stay connected always.

With new technologies and innovative models that inspire a quick connect, you can build a digital workplace that is more personalized, agile, and enabling for customer interactions and a multi-device, collaborative employee environment.

Our services include workplace modernization and workplace support services powered bythe latest cognitive technologies.

Automated Workplace Support Services

With AI-powered digital assistants available round the clock, we give you a high resolution rate and diminished number of service requests that must be routed to a live agent.This ensures work gets done on time and within the budget allocated for your on-site environment.

We help you use virtual agents to handle more calls/queries and offer timely resolutions even between intra-organizational locations.

Services we offer for your digital workplace transformation

Workplace Modernization Services

In a hyper-connected world, we ensure that we transform your workplace into a collaborative, productive, and security-rich location that seamlessly integrates operations and cross-functional tasks while enhancing multiple communication channels.

The technology landscape is inundated with a slew of new mobile technologies that has created major disruption. Workplace modernization services from Czario can help you integrate mobile devices with your traditional desktop environment, develop the infrastructure that enables choice of device and applications, and provide on-demand access for your cross-functional capabilities. A modern digital workplace helps increase employee productivity, empower communication and collaboration, reduce costs and provide a personalized user experience.

Collaboration in real-time with mobility

We empower our employees with a cost-effective, security-rich solution for workplace digitization that includes social collaboration tools like email, rich presence, instant messaging and web conferencing, as well as deeper insights into the environment.

Device Procurement and Deployment

We help simplify procurement, installation, staging, refreshing and financing for corporate-owned mobile devices that work as digital assets at your workplace. We handle the entire device lifecycle for you and also help collaborate on the cloud.

Benefits of this service

  •   Boost Productivity
  • The ease of use and faster TAT achieved with mobility can improve employee/vendor productivity.

  •   Streamlined processes
  • With a lifecycle plan in place, communication processes are made seamless and more efficient.

  •   Save on Deployment Costs
  • You can save up on deployment costs with pre-configured devices given directly to users. We configure, pack, and deliver pre-programmed devices that meet your organizational needs and compliance requirements.

    IoT device Management

    We help drive business value to your IoT deployments and derive maximum benefits using this service. We help address the challenges pertaining to cross-vendor devices, gateways, networks and more through easy navigation cost-effectively.

    Czario provides a managed solution from strategy to proof of concept, to deployment and management. Since these services are built on a single platform, it is easier to scale from PoC to full roll out. We help do health check-ups for your IoT devices to gain better visibility into the value-addition that they bring to your enterprise.

    Workplace Collaboration Services

    In an agile environment, communication is the backbone of the entire system. We help manage your voice, data, and video streaming collaboration tools with updates, upgrades, and troubleshooting services. Timely maintenance also reduces operational costs and the need for new device/tool purchase. Our cloud-delivered collaboration services help collaborate on a highly secure, efficient, and reliable channel while reducing complexities in communication.

    Benefits of this service

  •   Strengthen Social Business
  • Give mobile users uninterrupted access to advanced communications capabilities.

  •   Boost Operations
  • We provide integrated, bespoke, and cost-efficient services that can be incorporated into your business process flow seamlessly. This will reduce internal & external complexities while boosting the speed and quality of your enterprise-wide operations.

  •   Ongoing monitoring
  • We help support optimal availability and performance in adverse conditions as well. System health checks and employee utilization can be monitored by the administrators seamlessly on a single-view dashboard.

    Desktop Virtualization Services

    We simplify remote access to your workplace data in the most secure manner using desktop virtualization services. We empower your workforce to work for different time zones without hassles. We promote a flexible and progressive work environment with straightforward and reliable service options.

    We support a centralized, server-based infrastructure to network, collaborate, and scale with multiple data centres with the robustness needed to secure the infrastructure from cyberattacks.

    We help integrate third-party applications to ensure additional value to your desktop virtualization. Our desktop virtualization services brings people, process, and technology together to form a formidable unit to deliver business processes. Our user analytics data is transformed to quality-driven solutions.

    With these services, our customers report significantly diminished total cost of ownership, better device management, maintenance and support, enhanced scalability and, most importantly, happier employees.

    Our Approach

    Assessment

    We start with an analytics-driven assessment to identify how applications are utilized at end points. This enables us to understand the current use cases and derive future value for your organizations.

    Design

    We design a desktop virtualization approach for your organization’s end users by ensuring an optimal balance between performance, cost and security.

    Deployment

    We build, test, pilot and scale the solution ensuring minimum disruption to end users while managing risks promptly.

    Management

    We transition the deployed solution for 24×7 global operations, and continuously improve end-user experience by benchmarking our services using industry-leading analytics solutions.

    Device Lifespan Support

    We offer full lifespan support to multiple devices by doing health checks to evaluate scores, enable smarter refresh cycles, and proactive support.IT managers can track the health of all the devices in the organization from a single dashboard to understand when and why devices underperform, stay idle, or experience downtime.

    This AI-enabled service offers the following benefits

  •   Unprecedented insight
  •   Device lifespan extension
  •   Optimized Spending
  •   Reduced Support Costs for failing devices
  •   Proactive Support through insightful support and integration with support teams
  • Workplace support services

    Users at the workplace need continuous and personalized support for their work. We integrate AI into IT Service Desk Solutions so that your digital assets remain well-utilized under your corporate budget.

    We help offer prompt, secure, and reliable services for time sensitive tasks that affect your daily work. Our intention is to provide service desk support at all hours of the day for geographically dispersed teams. We reduce the workload of system administrators with automated tasks and system responses.

    Czario’sWorkplace Support Services with Watson addresses the challenges while reducing the overall number of tickets, lowering costs and delivering complete user satisfaction with enterprise IT.

    AI-driven Automation

    Analytics – Deep dive into raw data to render meaningful and value-driven information for better decision-making.

    Automation – The ability to act on behalf of live agents (e.g., via downloadable scriptlets) and pre-empt problems before users experience them.

    What you can achieve

  •   60% reduction is service calls
  •   40% increase in employee productivity
  •   35% increase in bottom-line savings
  • Call our certified team of experts today to discuss,

  •   Automated service desk support
  •   Rapid deployment solutions
  •   User-centricity to boost productivity
  •   Workplace Support with Watson
  •   Solution architecture
  •   Cognitive computing
  •   Mobile enterprise solutions
  •   Workplace strategy
  •   Innovative technologies