- Poor Performance of E-commerce platform
that leads to low conversion rate and disappointing customer experience contributed by website crashes, third-party extension conflicts, speed issues, slow data flow between integrated solutions in an ecommerce ecosystem, issues with processing large amounts of data, etc.
- Information Security issues
of the customers’ sensitive data that leads to customer drop or higher customer churn rates
- Poor product information management and segmentation
that may lead to data conflicts, poor monitoring, and customization
- Ineffective customer communication
because of the absence of automated responses via email or digital assistants, notification tools, personalized marketing campaigns, customer data collection infrastructure, CRM system, data centralization repository that stores personal details, purchases, browsing history, and means of targeted marketing
- Poor Content Management
because of the absence of diversified content, trending content, visually appealing graphical content, SEO, etc. that help deliver a unique experience to customers
- Low Organic Traffic
which hinders the discovery of your e-store naturally on SERPs due to poor SEO optimization and inefficient content management
- Low Conversion Rates
due to a complex website, slow response, unattractive interface, and offers that are alluring
- High rate of checkout abandonment
due to a long checkout process, lack of information automation, insecure payment, absence of a guest checkout option, limited payment and shipping options, absence of cart promotions and offers using vouchers, credit points, membership privileges, etc.
- Poor Customer Service
Action that reduces your support load and gives customers instant helpdue to the absence of an instant grievance resolution mechanism, long support process, prolonged response, limited customer service channels, absence of an FAQ se
