Leading businesses today incorporate chat features on their business portals as one of the most cost-efficient and instant communication services.
Marketing a product or a service, introducing new offerings, understanding customer requirements and redirecting them to the correct department, and even converting prospects to customers are some of the top benefits of subscribing for a chat support service.
It gives the business a window of opportunities for quick customer interactions, problem-solving, and to make the first impression. Your business can also evaluate how many enquiries haveyou’re your portal through the chat feature and pursue the interested customers for lead-generation. Czario has over a decade of prolific chat support handling experience for the following domains:
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Aerospace
Agriculture
Automotive
Chemical
Custom Brokerage
Defence/Arm
Education
Energy
Entertainment
Finance
Fishing/Timber
Food
Healthcare
Hospitality
Information Technology
Logistics
Manufacturing
Mass
Multimedia
Public Sector/Government
Pharmaceutical
Retail & E-commerce
Telecommunication
Transport
We provide flexible pricing packages, which are based on the value that we offer through accountable factors like the number of operators, shift coverage, the volume of the chats/calls, location, etc.
Being an ISO/IEC 27001: 2013 accredited organization in live chat support services,we offer unrelenting support and always guard our commitment to keep your business information secure. Our workstations, data centers, and systems are robustly constructed to secure your data during any security slips or outages.
Our call center representatives have access to state-of-the-art infrastructure and advanced communication tools to provide top-notch service. Our offices and delivery centers are equipped with continuous network connectivity, troubleshooting assistance, and Telco-grade facilities, fire prevention and damage protection system, multiple levels of redundancy for local connectivity, security features, etc.
Our chat support services embrace the Six-sigma approach and agile methodology. These help in increasing productivity levels and reducing downtime.
Our online chat support solutions foster easy accessibility of our resources and fortify the business connection with customers who experience transparent services. We record all the communications for any future analysis. We engage more than 128 parameters to assess calls with the help of our built-in CRM capabilities.
Our inbuilt CRM is aligned to your chat support infrastructure to assist in managing the client’s contact information and facilitate personalized follow-up with the customers while gauging progress.
Our chat support operators have multi-lingual proficiency to ensure that customersworldwide have a high-quality experience without communication barriers.
Our chat support team is always available for any query/issues. Moreover, they use the well-scripted sales handbooks that can help cross-sell and up-sell your services/products.
Our company can hire more than 100 chat support executives who are well-trained with total customer communication management experience that exceeds 100+ man hours. So, when you opt for our online chat support services, you also gain unlimited access to our knowledge base, expertise, and support.
We send weekly/monthly reports so that you gain insights into your business process’ performance. It can also assist in analyzing and identifying the gaps in the sales process, which can be addressed on priority.
Scalability is always an open option in chat services. If you want to spike the deliverables or scale up on-season response team strength, which can be done easily without spending on infrastructure or hiring new resources.
Outsourcing online chat support services can enable your organization to concentrate more on your company’s core competencies.
Your organization can get more information about potential customers and their interests so that your promotions are well-planned and influential.
Chat support has the advantage of a quickturnaround in comparison to email support.
Our chat support executives leverage customer experience with quick responses while following the guidance points on our well-drafted chat manuals.
We enable visitor-initiated chats with instant agent responsesto prospects to prevent customer churn because of interruptions. In case the visitor needs any further information, our agents can escalate the issue.
Weoffer support and a separate set up for inquiries and grievance resolution.Individual queries can also be addressed by experts or domain managers.
We can customize our chat support services to handle the chats for lead generation and follow-up that will leverage your sales and marketing efforts.
We have the requisite resources to offer customer support through multiple inbound channels for new lead generation, prospect conversion, troubleshooting, etc.
We have an advance team of chat support executives who can handle each type of technical query and can resolve or provide the necessary information to troubleshoot the customer’s issues.
We have an expert team of telemarketers who can initiate the conversation through omni-channels, including cold calling to boost your internal team’s sales initiative or targeted calls for delivery, tracking, payments, returns, etc.
When a customer wants quick insights on your products or services without long conversations, our chat support operators can oblige. They are trained to find out the customers’ exact query and provide programmed, to-the-point services/product information.
If you requirebespoke chat support services for the order management of youreCommerce business or online portal, we can accommodate that as well.
When your customers want quick information on the order pickup, tracking, and its delivery, we can engage dedicated resources and plan a roster based on your schedules.
We can customize our chat support services to resolve internal/external billing issues and provide quick resolution to your customers.
If your customer is browsing your website or has concerns about an already placed order, our agents can assist the customer with their quick responses. They can also track the queries through a ticketing mechanism for future reference.
Want reliable, cost-efficient, secure, superior, and rewarding Chat Support Services? Get in touch with our Helpdesk Support Services Team and stay connected to your customers with a myriad of benefits.
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